FAQs
Frequently Asked Questions
Do you sell to the public?
We do not sell direct to the public market. We sell our experience packages exclusively to the trade and charity sector.
How do we buy prizes from you?
Just give us a call or fill out our contact form and one of our knowledgable team members will be in touch to provide you with a suitable list of prizes to list on a sale or return basis.
What does 'Sale or Return' mean?
Sale or Return is exactly how it sounds. You will only pay for a prize at the point it sells at an event to the winning bidder.
If the item does not sell, there is no cost to you.
What will my winning bidder receive?
Your winning bidder will receive an e-voucher from our system containing all of the prize’s details and how they go about redeeming it.
The e-voucher can be tailored to your preference, containing your logos and colour scheme.
Do you handle the prize redemption process?
Of course! We can handle every aspect of the redemption process. From initial date requests right through to prize specific travel itineraries for your winning bidders.
How do we see your available prizes?
We currently have over 500 live prizes to suit all audience types. All of our partners have a unique portal login to view the available prizes through their bespoke prize catalogue.
Do you donate prizes?
Every month we offer a range of prizes that we can donate to you free of charge! Please call us to discuss further.
What are your payment terms?
Our prizes can be listed for no cost whatsoever. Once an item is sold we do need to be informed of this.
Payment terms are discussed on an individual client basis.
Can a winning bidder exchange a prize?
Prizes can be exchanged/swapped however this will never occur without your consent. Any request to vary the booking from the original prize has to be agreed with you beforehand.
Is the redemption process simple?
Prize redemption is extremely simple. All of your winning bidders will be onboarded with a courtesy call and email as soon as they redeem.
We are available to support each client from redemption right through to date of travel.