BOOKING TERMS AND CONDITIONS:
We (Elisium Experiences) are a fulfilment partner who provide experience auction prizes, specialising in the charity and fundraising sector.
These experiences are sold by the charitable cause or auction provider, who determine the sale price and charitable proceeds element.
BOOKING TRAVEL ARRANGEMENTS FOR YOUR EXPERIENCE / TRIP
Please DO NOT book any travel arrangements for your trip before you have received your final booking confirmation email from us (Elisium Experiences).
CONFIRMED DATE
You will receive an email which will confirm your booking date, once this date is confirmed it cannot be amended.
Where applicable, if upgrades or add-ons have been requested and agreed upon, once confirmed in writing via email, they are considered final and cannot be altered or cancelled under any circumstances.
LEAD BOOKER
– The experience booking entitles you (the lead booker) to use the experience outlined on your voucher (and/or lot description) within the stipulated redemption period.
– The lead booker is responsible for providing all the requested information required in order for the booking to proceed.
– We can only correspond with the lead booker on decisions that will affect the booking.
– The lead booker cannot be amended once your booking is confirmed.
VOUCHER REDEMPTION
The voucher must be redeemed by the specified expiry date. If the voucher is not redeemed and booked by the expiry date, the voucher will no longer be valid and you will not be able to utilise on your experience voucher.
SUPPLIER AMENDMENT OR CANCELLATION
If on the rare extremely rare occasion the original supplier of your booking changes due to a cancellation or availability, we will substitite wherever possible to an alternative supplier.
We will inform you of the change/s as soon as we are notified.
REFUNDS AND CANCELLATIONS
Please note all experiences are offered in good faith and are non refundable in any circumstances.
YOUR OBLIGATIONS
You shall always behave in a safe, responsible and courteous manner; comply with all instructions; regulations and codes of practice issued by us or our suppliers; ensure that you comply with all age restrictions imposed by our suppliers; ensure that you comply with all arrival times, and dress appropriately for the event/booking. If you breach these obligations, the supplier may cancel your event/booking or any part of it and in those circumstances, you shall not be entitled to any refund
TRAVEL INSURANCE
You should take out insurance you deem suitable for your needs (including delays for events/booking involving travel by land, sea, or air) before the event/booking.
PASSPORTS AND VISA
It is your responsibility to check and fulfil the passport, visa, health, and immigration requirements applicable to your trip. Please check specific requirements for your experience and ensure you are fully satisfied that all conditions are met.
MISCELLANEOUS
1 – Travel insurance recommendations: It is highly recommended that you take out adequate travel insurance cover for your trip. This should be done before you travel for your event/booking.
2 – Excursions: Excursions or other tours that you may choose to book or pay for whilst you are attending your event/booking are not part of your event/booking provided by us. For any excursion or other tour that you may book, your contract will be with the tour operator of the excursion/tour and not with us. We will not be responsible for the provision of the excursion/tour or for anything that may happen during the course of its provision by the tour operator.